Search and rescue missions at The Eye have two major phases, the rescue coordination and rescue operation phases. The rescue coordination phase is mostly concerned with receiving requests and initiating a rescue by dispatching a rescue task force. The rescue operation phase is mostly concerned with finding and treating the adventurer in need.
I. Rescue Coordination
The rescue coordination is handled by the Rescue Coordination Department. Rescue Coordinators on duty observe the in-game events and are ready to alert and mobilize members of the organization to react to emergencies. The active Rescue Coordinator is 'on watch' and is literally the eye that watches over Elanthia. Rescue Coordinators are aligned to work in shifts.
Rescue Request
Registered adventurers in distress can request a rescue. The request shall be issued through the LNet channel Eye. A Rescue Coordinator checks if the requester is a member or subscriber. Afterwards the Rescue Coordinator gather all required information regarding the emergency such as the cause, the location of the requester and the extent of the request.
Self-initiated Rescue Case
Optionally a Rescue Coordinator might choose to monitor death messages. The Rescue Coordinator checks if the deceased is a member or subscriber and may choose to initiate a rescue without explicit request.
Dispatchment
The Rescue Coordinator prioritizes all open rescue cases and then relays a condensed incident description in a predefined format of the most urgent case to the Rescue Operators to inquire the dispatchment of a rescue task force.
A dispatchment can only happen if an appropriate rescue task force is available to perform the service in question. The availability depends on a lot of different factors such as the availability of members online, the requested region, potential access restrictions such as specific skill or level requirements etc. Therefore The Eye cannot guarantee that a service can be provided but we do our best to serve our clients in the best way possible with the given resources at the moment of the request.
II. Rescue Operation
The rescue operation is handled by the Rescue Operations Department. A rescue operation is executed using the LAST procedure which means performing the following steps.
Locate
Access
Stabilize
Transport
Rescue Operators often work in teams of similar training and with mutual completing capabilities such as professions and skills. Additionally some Rescue Operators that are able to locate and transport adventurers in need with the help of magical means work alone. Rescue Operators are aligned to work in shifts and some might be on stand-by.
Locate
If the location of the requester is not known the Rescue Operators try to locate the person in need by utilizing LNet, magic, contacting the requester or through other means. As a last resort Rescue Operators can decide to systematically comb through an area in order to find the adventurer.
If the location is already known, for example reported by the requester, the Rescue Operators can proceed to the next step.
Access
After the requester is located an appropriate rescue task force is assembled. The Rescue Operators estimate the risks, then deliberate on who has the required training and skills for the operation area. If one or more Rescue Operator are qualified for the mission the rescue task force moves to the target location on foot or by magical means. If no Rescue Operator on duty is qualified, stand-by colleagues might be alerted and otherwise the requester is informed that regrettably a rescue cannot be performed at this time.
Stabilize
Rescue Operators put bandages on wound adventurer and free trapped adventurers. If the requester is dead Rescue Operators preserve the body with the help of a flask or a spell.
Transport
If the requester is dead Rescue Operators drags the body to a safe place or use magical means to transport it. Rescue Operators guide a lost adventurer to a safe place or a destination of choice.
Treatment
Often treatment is performed in a safe place such as a city or node. A healer heals the wounds as well as the blood loss and then the deceased is resurrected.
In-field Treatment
Alternatively the Rescue Operators ask the requester if they shall perform in-field services to heal and resurrects the adventurer on the spot. In-field treatment is a premium service.
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